Tue. Apr 13th, 2021

Remote work refers to working offsite or at home. Employees typically work from a home-based office or approved worksite, such as a library, and complete their duties without reporting to a physical location owned and operated by their employer.

Your business benefits from embracing remote work by reducing overhead costs. Your business can operate with a smaller, more affordable worksite. You can also save money on desks, electricity, and other costs. Research has also shown that working from home increases productivity and reduces staff turnover.

More employers are embracing the benefits of remote work. If you are preparing to implement remote work in your company, there are a number of resources you can use to ensure a smooth transition as you integrate offsite work opportunities for your staff.

1. Hardware


There are several tools that are essential for remote workers. Employees need to have a computer or tablet to prepare documents and review materials online. In some cases, companies provide laptops to their staff to use for work purposes. Other businesses allow their staff to use their personal computer, which can save costs initially.

Employees may also need to have a printer so that they can produce hard copies of documents. Scanners are commonly used to upload printed documents to computers so that they can be transferred to others. It is also common for remote workers to need access to a smartphone. Staff who need to engage in conference calls may also need a headset.

2. Accessibility

A reliable, high-speed Internet connection is essential for remote work. All on-site and off-site staff will need to be able to connect online in order to send and receive emails and access other materials. Many employers do not compensate remote work staff for Internet costs; however, over 80% of Americans have Internet access already and would not be required to incur an additional expense to work online at home.

Cloud storage is essential for accessibility. Cloud storage systems allow multiple users from different locations to access data, documents and other resources that are needed to complete work tasks. Employees can also use the cloud to transfer reports and other materials to their supervisor or other co-workers.

3. Software


Software refers to the programs that you use to produce documents, reports and other materials. A marketing company may use Photoshop and other software for manipulating visual media content to produce compelling ads or combine images. Many companies need a word processing software, such as Word or Google Docs, that allows staff to draft documents.

Businesses benefit from online call center software. Call center software enables their company to interact with customers via multiple platforms from remote locations. This software enables off-site staff to use live chat, phone calls, or texts to provide customer support. Call center software can be accessed from different countries around the globe. This call center solution can enable your company to hire staff from all time zones, which ensures your customer service needs can be met 24 hours a day. This is ideal for customer relationship management.

4. Performance Review


Remote work will be most effective if your company implements a way to create objectives and evaluate employee performance. You will need to set measurable targets. For example, if a staff team typically handled 50 to 70 customer inquiries daily, you may want to see them maintain those numbers when working off-site.

Objectives and key results (OKR) software can play a vital role in this process. OKRs are designed for team members to engage in goal setting and determine whether or not their quarterly objectives have been met. They track progress and determine outcomes. This software can also be used to identify areas for improvement.

5. Communication Resources


Employees who are off-site still need to be able to communicate effectively. You may opt to have staff rely on emails for primary communication. Your business can also adopt a communication platform, such as Slack, MyHub, Trello and monday.com. Communication platforms offer a range of features. Some may facilitate interaction with clients as well as staff, while others can be used to prioritize direct messaging.

Conferencing apps can also be utilized to enable team members to participate in conference calls. These calls can be audio only or they can be video conference calls. Apps can enable multiple callers to connect simultaneously. It’s also possible to choose an app that offers additional features, such as call recording.

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